FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   155304 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Contractor Bill Related
2
Group Schemes,Deposits,EMD and Refunds
3
others
4
Pension,Family Pension,DCRG Commutation Santioned Details
5
Special Provident Fund
6
eGovernance
Online Payment
7
online Receipt
8
Election Department
Election- others
9
Engineering - Sewage
Sewer House Block
10
Sewer Main Block
11
Sewer Manhole Open or Broken
12
UGD - Cleaning of Drainage
13
UGD- Chokking
14
UGD-Blocking of UGSS
15
UGD-Damaged Sewer Line
16
UGD-Leakage of Drainage
17
UGD-Open Man-hole
18
UGD-Others
19
UGD-Replacement of Damaged Man-hole Slab
20
UGD-Sewer Line Overflow /Block
21
UGD-Sewer Odor
22
UGD-Sewerage Treatment Plant - related issues
23
Engineering - Street Light
Non illumination of Street Light
24
Others
25
Poor Lighting
26
Street Light
27
Streetlight - Others
28
Engineering - Water Supply
Contaminated Water
29
Delay in Water Supply - Related services
30
Dirty / Bad Smell in Water
31
Drinking Water Facility
32
Drinking water supply
33
Irregular Water Supply
34
Leakage in Distribution Systems
35
Leakage in Main Pipeline
36
Lorry water supply
37
Meter not working
38
Mini Power Pump Not Working
39
Non Supply - of water for long period
40
Polluted Water Supply
41
Poor Quality of Water
42
Poor Quantity of Water Supply
43
Quality of Water Supply
44
Request for Bulk Water Supply
45
Request for New Public Tap
46
Request For Water Supply
47
Request for Water Supply Through Lorry
48
Water Supply - - Public Fountain Repair
49
Water supply - Hand Pump Reparis
50
Water supply - HSC Repair
51
Water Supply - Non supply of Water
52
Water Supply - Others
53
Water Supply - Pulbic Tab Repair
54
Water supply Damaged Pipeline
55
Water Supply Frequency
56
Water Supply Leakage
57
Water Supply Leakage Repairs
58
Water Supply Not Given in Public Tap(Bore Water)
59
Water Supply Power Pump Repairs
60
Water Supply Road Cutting
61
Water Supply Wastage due to Broken/Damaged Pipeline
62
Engineering - Works
-
63
-
64
-
65
-
66
Basic Amenities Petitions
67
Bulinding Maintenance (Office Building,Quarters,Schools,ICDS Centers,Noon meals Center,Shopping Complex)
68
Burial Ground and Electrical / Gasifire Crematorium Maintenance
69
Burial Ground and Electrical Crematorium Maintenance
70
Bus Stand Maintenance
71
Center Median
72
Contract Workers
73
Converson of Road
74
Desiliting of Drain/Canal
75
Dredging of Water bodies
76
Dust pin in Parks
77
e-Tender
78
Flood Management
79
Foot Path
80
Hanging of power Cables
81
Maintenance of Park
82
Maintenance of Plants and Trees
83
Maintenance of Play Fields
84
Maintenance/Repairs Of Roads
85
Make Working Condition of Borewell Motors
86
Name board Issues
87
No Eelectricity in Public Toilets
88
No Water Supply in Public Toilets
89
Others
90
Park - Others
91
Park Bench
92
Park Ligths
93
Park Maintenance
94
Removal of Abonded Vehicles
95
Removal of Damaged Vehicles
96
Repairs and Maintenance of Culeverts/Bridges
97
Request for Pathole repair
98
Request for road repair
99
Request of New Mini Water Tank for Pubic
100
Reuest for Night Security
101
Road - Others
102
Road Cutting Permission
103
Road Patch works
104
Road Signage
105
Road Works-CCand BT
106
Speed Breaker
107
Toilet Maintenance
108
Walker Path
109
Water Supply HSC Name Correction
110
Engineering -Town plan
Building Plan
111
Building plan - Others
112
Buliding Application
113
Buliding Debris
114
Buliding License
115
Buliding Plan renewal
116
Buliding Plan Verification
117
Buliding Plannig Permission
118
Buliding Rule Violation
119
Delimation
120
Deviation of Plan
121
Hoarding Removal UAC
122
Layout Approval
123
Others
124
Payments
125
Petty Shop
126
Removal of Permanent Encroachment
127
Removal of Temporary Encroachment
128
Request For Information
129
Reserve Site
130
Sub –Division Approval
131
Survey
132
Town Plannig-General works
133
Town Planning Others
134
Town Planning-Delay of Building Plan Approval
135
Town Planning-Removal of Unauthorised Hoardings
136
Town Planning-Without Plan Building Construction
137
Un-Authorised Construction
138
Water bodies encrochment
139
New Infrastructure - streetlight
-
140
New streetlight
141
New Infrastructure - works
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
New compound wall/ New Building
158
New Road
159
New Storm water Drainage/ New culvert
160
New UGD connection
161
New water supply connection
162
New Water Tank/ New Borewel/ New Boremotor
163
Public Distribution System
Biometric Related
164
Change Ration shop
165
Commodities Related
166
Food Safety
167
PDS Machine Not Working
168
Ration shop - Others
169
Ration shop keeper
170
Ration Smart card
171
Public Health
-
172
animals nuisance
173
Bakery smoke Nuisance
174
Bio-Medical Waste-Details
175
Birth NAC
176
Birth NOC
177
Birth - Child Sex Correction
178
Birth - Date of Birth Correction
179
Birth - Father/Mother - UID Number Correction
180
Birth - Hospital Name / Address Correction
181
Birth - Permanent Address Correction
182
Birth - Place of Birth Correction
183
Birth -Present Address Correction
184
Birth /DeathCertificate-Current Year
185
Birth /DeathCertificate-Previous year
186
Birth and Death Others
187
Birth Child Name Correction
188
Birth Complaint
189
Birth Correction
190
Birth Father Name Correction
191
Birth Mother Name Correction
192
Birth Registration
193
Bpl List Prepartion Details
194
Burning of Compostyard
195
Cancellation of Trade License
196
Cattle Menace
197
Child Name Regestration in Birth Certificate
198
Child Name Registration
199
Child Name Registration in Birth Certificate
200
Communicable Discease
201
Compost yard Issues
202
COWS NUSIANCE
203
D and O Trade Details
204
Damage of Dustbin
205
De-Addicition and Shelter realted Details
206
Dead Animal
207
Death - Death Date Correction
208
Death - Death NAC
209
Death - Death NOC
210
Death - Death Person Age Correction
211
Death - Death Person Father Name Correction
212
Death - Death Person Father UID Number Correction
213
Death - Death Person Husband/Wife Name Correction
214
Death - Death Person Mother Name Correction
215
Death - Death Person Mother UID Correction
216
Death - Death Person Name Correction
217
Death - Death Person Premanent Address Correction
218
Death - Death Person Present Address Correction
219
Death - Death Person Sex Correction
220
Death - Death Person UID Number Correction
221
Death - Death Place Correction
222
Death Complaint
223
Death Correction
224
Death Person Husband/Wife UID Number Correction
225
Death Registration
226
Deisceases
227
Dog - Catching
228
Door to Door collection
229
Dr.Muthulakshmi Reddy Maternity benefit Scheme
230
Drainage Leakage
231
Drainage Overflow
232
Drainage Silt Not Removed
233
Dustbin Not Cleaned
234
Epidemic Diseases
235
Extra Payment Related
236
Flood Management
237
Garbage
238
Garbage Vehicle Related
239
Illegal Trade
240
Improper Toilet Cleaning
241
License Issues
242
Maintenance Of Electrical Crematorium Deatils
243
More Fees
244
Mosquito Breeding
245
Mosquito Menace
246
New Machinary Installation with Trade Permission
247
Non availability of Bin
248
Non Removal of Garbage
249
Overflow of Dustpin
250
Pig Menace
251
pollution control
252
Poor Lighting
253
Public health - Others
254
Public Septic Tank Cleaning
255
Public Toilets / Bath Rooms Not Cleaned
256
Removal of Garbage
257
Request for Address Change for Trade License
258
Request for Change of Trade
259
Request for change of Dust Bin
260
Request for Cleaning of Drainage
261
Request for Corrective or Preventive Action
262
Request for Name Transfer for Trade License
263
Request for new Bin
264
Request for New Trade in Rental Buildings
265
Request for New Trade License
266
Sanitation Others
267
Septic Tank Cleaning
268
Solid Waste Management - Others
269
Stagnation of Storm Water Drain
270
Street Dogs nuisance
271
Street Sweeping
272
Sweeping Not Done
273
Temporary Crackers Licenses Workers
274
Trace Fees
275
Revenue
-
276
Booking of Assets
277
Drain.Maint.Charges
278
Lease Advance/Deposits related Issues
279
Litigation
280
Maintenance of Parking place
281
Name Correction
282
New Assessments
283
Non tax- Monthly Rental
284
Non tax-Annual Lease
285
Nontax-Lease Items
286
Nontax-Requisition for Name Correction
287
Nontax-Requisition for Name Transfer
288
Nontax-Requisition toAdjust their Deposit for Rent
289
Nontax-To Utilise is as Godown / Parking Area
290
Online Payment
291
Others
292
Parking Charges
293
Pay&Use Toilet
294
Permission to adjust empty space between Two shops
295
Permission to Change the Flooring on their Own exp
296
Permission to Construct a Toilet on their Own Exp
297
Permission to do Indoor Partition on their Own Exp
298
Permission to Make Temporary Roof in front of Shop
299
Permission to Smash together the wall in Shops
300
Prof Tax-Request for Cancel Existing Assessment No
301
Prof Tax-Request for Change of Address
302
Prof Tax-Request for Demand Notice
303
Prof Tax-Request for Demand Update
304
Prof Tax-Request for Name Correction
305
Prof Tax-Request for New Assessment
306
Prof Tax-Request for Tariff Change
307
Prof Tax-Request for Tax Paid Statement
308
Property Tax
309
Property Tax Name Transfer
310
Request For Information
311
Request for Parking Facility
312
Revenue - Others
313
Road side Parking Slots
314
Tax Fixation
315
Tax Payers Correction
316
VLT
317
Water Charge
318
Water Name Transfer
319
Transport Department
Bus maintenance
320
Bus not stops in exact bus stop
321
Bus Timing issue
322
Conductor Misbehaving
323
Extra charges
324
New bus route service
325
Not picking school/college students
326
Transport - others

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